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Principles of Quality Management (Quality Management Principle - QMP) has eight pillars.
1. A focus on the customer (Customer Focus).
2. A leader (Leadership)

3.Participation of personnel (Involvement of People).
4. A management process (Process Approach).
5. A management system (System Approach).
6. A continuous improvement (Continual Improvement).
7. A decision based on fact (Factual Approach to Decision Making).
8. A relationship with vendors for mutual benefit (Mutually Beneficial Supplier Relationship).

0 Introduction

General Chapter

 0.1 The quality management system should be a strategic decision of the organization. The design and operation of the quality management system is based on several necessary. Particular purpose. Products. Processes used and the size and structure of this standard are not intended to be used in the quality management system with the same structure throughout the organization. Or not a document intended to unity in every organization.
Quality management system requirements specified in this International Standard requirements for the product. Information in the "Note" as an introduction to the understanding or clarifying the associated requirement.

This International Standard can be used by the organization itself and the outside. The agency certified (certification body) to assess their ability to meet customer requirements. Regulatory requirements and the requirements of the organization itself.
The quality management principles stated in ISO 9000 and ISO 9004 have been taken into consideration during the development of this International Standard.

0.2 Implementation process (Process approach)

This International Standard are encouraged to use the process during development as well as real acting job. And to improve the effectiveness of the quality management system. To be made to achieve customer satisfaction and customer requirements.
To enable organizations to operate more efficiently. Need to be identified and managed. Activities are linked together. Activities that use resources. And the administration to make.
Transformation of inputs (inputs) to the results (outputs) can be considered as a process.
(Process), which often result from one process is the input to the next process.
Application of the process for the identification and interaction of processes. As well as managing those processes. Can be. "The implementation process (process approach)".
A clear advantage of the process is in control of the operations. This can be done either control Between each process in the system. And control the whole process, including the interaction between processes.
When used in the quality management system. Implementation process, emphasizing the importance of

a) understanding and to meet the requirements.
b) the need to consider processes in terms of value added (value added).
c) obtaining results of process performance and effectiveness of each.
d) continual improvement of processes. It is on the basis of objective measurements.
The form of a quality management system processes (Process-based Quality Management System) shown in Figure 1, shows the connection of the various processes. Requirements in the 4 to 8 shows that customers play a critical role in defining requirements as inputs. And organizations need to monitor customer satisfaction by evaluating data. Related to the perception of the customers that the organization has achieved the requirements of the customers or not. Format as Figure 1 covers all the requirements of this International Standard. But they did not show the process in detail.
Note how in the name as well. "Plan-Do-Check-Action (PDCA) can be applied to all processes can be described as follows

PDCA.
Plan: Provide a purpose. And processes. The results are consistent with customer requirements and corporate policies.
DO: perform hits in each process.
Check: monitor. And monitoring processes. With the products. Abide by the policies, objectives and requirements for the product. Completed reports.
Action: To improve the performance of the continuous process.

0.3 Relationship with ISO 9004 (Relationship with ISO 9004).
The current version of ISO 9001 and ISO 9004 standard has been developed as a standard for quality management systems in parallel. There are significant issues that are contributing to. But it can also be used independently of each other. Although the second edition of this international standard will have a different scope. It has a similar structure. This is intended to allow the two to work together at all.
ISO 9001 specifies requirements for a quality management system that can be used within the organization or to the certification (certification) or aim for agreement. The focus is to ensure the effectiveness of the quality management system in order to achieve the requirements of the customers.
ISO 9004 provides recommendations for quality management systems wider than ISO 9001.
Intended, in particular with respect to the continuous improvement of performance and efficiency. The efficiency of the organization. In this regard, enterprises should use ISO 9004 as a way of Implementation of ISO 9001 too, especially the case of continuous improvement. Although not intended to be used for the purpose of certification. Or to the agreement.

0.4 Compatibility with other management systems (Compatibility with other management systems).
This International Standard has been prepared to be aligned with ISO 14001:1996 in order to enhance the compatibility of the two standards. This will result in benefits to the user community.
International standards. This does not include requirements specific to other management systems, such as those for environmental management. Occupational Health and Safety Administration. Financial management or risk management. However, this International Standard enables organizations combined or integrated quality management system with related management system requirements. Wastewater management systems that may be available to provide a quality management system that complies with the requirements of this International Standard.
Quality management systems - Requirements.
(Quality management systems - Requirements).
One. Scope (Scope).

General Chapter 1.1 (General).
This International Standard specifies requirements for a quality management system on the organization.
a) it is necessary to demonstrate the ability to perform consistently. To which a product (product) that is consistent with customer requirements and applicable regulatory requirements and
b) focus on customer satisfaction. By the application of an effective system. And processes. To continuous improvement. And for ensuring compliance with customer requirements and applicable regulatory requirements.
Note in this International Standard, the term "product" applies to products intended for, or required by
Customers only.
1.2 Application (Application).
All requirements of this International Standard is typical of the style.
(Generic) and intended to be applied to the entire organization, regardless of type, size and product organizations.
In the event that any one or more of the requirements of this International Standard can not be applied due to problems relating to the nature of the organization and its products. This case can be considered for exclusion.
Then when the exemption requirements. To indicate that the organization has taken to comply with international standards, this is when a waiver of any provision limited to the specific requirements of Article 7 and the exemption must not affect the ability or obligation of the organization to carry out the work to come. products that meet customer requirements and regulatory requirements involved.
Two. References (Normative reference).
According to this document, which includes a bibliography with references to it. To which reference in this International Standard. For reference that is specified in the print. When a fixed or a new publisher. According to the documents that are not used anymore. However, concerning the use of this International Standard should consider the possibility of applying the most recent editions of reference. The document does not specify the type. According to the latest edition. Members of ISO and IEC maintain up the latest international standards.

Three. Terminology and definitions (Terms and definitions).
ISO 9000:2000 Quality management systems - fundamentals and vocabulary definitions.
The purposes of this International Standard. Terminology and definitions in ISO 9000 can be used with the following words in this edition of ISO 9001 to describe the supply chain to deliver the changes from the original. Currently used by the.

The delivery of a customer.
(Supplier) (organization) (customer).
The term "organization (organization)" is used instead of the term "supplier (supplier)" The ISO 9001:1994 standard by referring to the (unit) and by this International Standard, the term "supplier (supplier. ) "is used instead of the term" contractor (subcontractor) ".
All contents of this International Standard, the term "product (product)" that means "service (service)" as well.
4.1 General requirements.
The organization shall establish, organize the document, implement and maintain the quality management system. And continuous improvement. Effectiveness. Various requirements. Of this standard.
4.2 Documentation requirements.

4.2.1 General
4.2.2 Quality Manual.
4.2.3 Control of documents.
4.2.4 Control of records.

5. Management responsibility

.
5.1 Management commitment.
5.2 Customer focus .
5.3 Quality Policy.
5.4 Planning.
5.4.1 Quality Objectives (KPI).
5.4.2 Quality Management System Planning.
5.5 Responsibility, authority and communication
5.5.1 Responsibility and authority.
5.5.2 Management representative.
5.5.3 Internal  communication.
5.6  Management review.
5.6.1 General.
5.6.2 Review input.
5.6.3 Review output.
6. Resource Management.
6.1 Provision of resources.
6.2 Human Resources.
6.2.1 General.
6.2.2 Competence, training and awareness.
6.3 Infrastructure
6.4 work environment.

7. Production realization.
7.1, Planning of  product realization.
7.2 Customer-related processes.
7.2.1 Determination of requirements related to the product.
7.2.2 Review of requirements related to the product.
7.2.3 Customer  communication.
7.3 Design and Development.
7.3.1 Design and development planning.
7.3.2 Design and development input.
7.3.3 Design and development  output.
7.3.4 Design and development  review.
7.3.5 Design and development verification.
7.3.6 Design and development validation.
7.3.7 Control of design and development changes.
7.4 Purchasing.
7.4.1 Purchasing process.
7.4.2 Purchasing information.
7.4.3 Verification of purchased product.
7.5 Production and service provision.
7.5.1 Control of production and service provision.
7.5.2 Validation of  processes for production and services provision.
7.5.3 Identification and traceability.
7.5.4 Customer property.
7.5.5 Preservation  of  product.
7.6 Control of monitoring  and measuring  equipment .

8. Measurement, analysis and improvement.
8.1 General.
8.2 Monitoring and measurement
8.2.1 customer satisfaction.
8.2.2 The internal audit.
8.2.3 Monitoring. And measurement processes.
8.2.4 Monitoring and measurement of product.
8.3 Control of non-compliant products.
8.4 Analysis of data
8.5 improvement.
8.5.1 Continuous improvement.
8.5.2 Corrective action.
8.5.3 Preventive action.

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